TROUBLESHOOTING

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Follow these simple steps to get your connection back up and running:

• Check the connections: Make sure both cables connected to your radio's power injector are snug in their ports and undamaged. Avoid swapping the cables in their ports unless instructed by our team.
• Power cycle your router: Unplug your router for a minute, then plug it back in. Give your router a minute or two to fully boot up.
• Power cycle your radio: Unplug the power injector for a minute, then plug it back in. Give your radio a few minutes to reboot completely.
• Check for damage: If your radio looks damaged, isn't securely mounted, or if the cable going to your equipment has been damaged, we'll need to send a technician. 
• Still no luck? Contact us: Our friendly technical support team is available 9AM to 5PM, Monday through Friday, at 918-429-3620. We'll be happy to help you troubleshoot and get you back online. If after-hours, please call to leave a message documenting your issues or email us at sales@resonancebroadband.com. 

Power cycle your wireless router. Power cycling your router will often fix issues such as occasional buffering or slow speeds. To do this, unplug the wireless router from power for a minute, then plug it back in. Give your router a few minutes to boot up completely.

If power cycling your equipment doesn't help, let's look into your home Wi-Fi. Remember, we control the connection to our tower, but your home network handles the final leg to your devices.

Here are some tips to boost your Wi-Fi speed:

• Whenever possible, connect your router and main devices directly with an Ethernet cable for the fastest, most reliable connection.
• Place it high up in a central location, away from walls and obstructions.
• Microwaves, phones, baby monitors, and even neighbors' Wi-Fi can slow things down. Keep your router away from them.
• Water, concrete, and metal can weaken the signal. Move your router or device closer if needed.
• In crowded areas, upgrade your router and devices to newer Wi-Fi standards like 802.11ac or 802.11ax to handle more traffic.
• Large homes or offices might need multiple access points for full coverage. Move your router if possible, or add more access points.
• Your device's antenna is weaker than your router's. Being too far can cause problems even if you appear connected. Move closer for a stronger signal.

Test your internet speed by running speed tests. You can go to speedtest.net or fast.com to run a test. 

Resonance Broadband is a server host on speedtest.net. If our server is not automatically chosen, you can select it by clicking on 'Change Server' and choosing "Haileyville, OK - Resonance Broadband" as your server.

Connecting via Ethernet will give you the most accurate results. While speed tests are handy, they might not always give the full picture when testing via WiFi. To test your wired connection, connect your test device directly to your power injector's LAN port with an Ethernet cable.

Keep these in mind:

• Distance matters: Closer to the router means better readings.
• Server location matters: Choose servers closer to you (e.g., Haileyville, Bixby, OKC, Tulsa) for accurate results. Avoid overloaded or distant servers.  
• Using a mobile device? Double-check your connection: Make sure you're connecting to your home WiFi network, not your cellular data.

Bonus tips:

• Use different speed test servers like fast.com, speedtest.net, or Google's speed test for comparison.
• Consider investing in a wired connection for more reliable speeds, especially for bandwidth-heavy activities.
• Regularly update your router's firmware for optimal performance and security.

Still concerned? We're here to help! Give us a call at 918-429-3620 (M-F, 9AM-5PM) or email us at sales@resonancebroadband.com.